| Article ID | Journal | Published Year | Pages | File Type |
|---|---|---|---|---|
| 4492520 | Agriculture and Agricultural Science Procedia | 2015 | 6 Pages |
The design of performance measurements has changed over the past few decades. Key Performance Indicators (KPIs) should be the vital navigation instruments used by managers and leaders to understand whether they are on course to success or not. The right set of KPIs will shine light on performance and highlight areas that need attention. This research objective was to design key performance indicators in corporate level, covering all stakeholders involving investors, customers, employees, and suppliers. The design and integration of Key Performance Indicator (KPI) was carried out using Performance Prism method, supported with Analytical Hierarchy Process (AHP) to determine the weight of integrated key performance indicators. 40 KPIs were created and integrated, consisting 10 KPIs of investors, 10 KPIs of customers, 10 KPIs of employees and 10 KPIs of suppliers. Research result showed that implementation of financial audits (I-7), the number of customer complaints (C-1), the level of healthy employees (E-2), and the time of payment to the supplier (S-1) are then determined as the leading indicators of corporate strategic planning to meet stakeholder satisfaction.
