کد مقاله کد نشریه سال انتشار مقاله انگلیسی ترجمه فارسی نسخه تمام متن
1008190 938549 2016 6 صفحه PDF ندارد دانلود رایگان
عنوان انگلیسی مقاله
The citizen satisfaction index: Adapting the model in Argentine cities
ترجمه فارسی عنوان
شاخص رضایت شهروندان: تطبیق مدل در شهرستانها آرژانتین
کلمات کلیدی
رضایت شهروندان؛ مدل معادلات ساختاری؛ محل پیوست؛ محل مدیریت؛ محل بازاریابی؛ ادراک محیط به عنوان تسهیل کننده فرزند داری
Citizen satisfaction; Structural equation model; Place attachment; Place management; Place marketing; Environment perception as a facilitator of parenting
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری گردشگری، اوقات فراغت و مدیریت هتلداری
چکیده انگلیسی


• We adapted the citizen satisfaction index constructed for German cities to Argentinian ones.
• In the original approach four factors explain 50% of the total variance of “overall satisfaction” (Zenker et al., 2013).
• We added a new factor named “environment perception as a facilitator of parenting”.
• Our results show that the relationship between this variable and “overall satisfaction” is not linear.

The citizen satisfaction index is an important tool to determine citizens' opinion of the city they live in, which is important to decision makers. However, this satisfaction may be different in different cities worldwide. Zenker et al. (2013) argue that one's overall satisfaction with a city is explained by four main factors: “urbanity and diversity, nature and recreation, job opportunities and cost-efficiency.” According to these authors, these four factors explain 50% of the total variance of the overall citizen satisfaction with a city, sampled in German cities. In this work, we adapted and tested the citizen satisfaction model in Argentine cities based on the recommended factors.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Cities - Volume 56, July 2016, Pages 85–90
نویسندگان
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