The citizen satisfaction index: Adapting the model in Argentine cities

• We adapted the citizen satisfaction index constructed for German cities to Argentinian ones.
• In the original approach four factors explain 50% of the total variance of “overall satisfaction” (Zenker et al., 2013).
• We added a new factor named “environment perception as a facilitator of parenting”.
• Our results show that the relationship between this variable and “overall satisfaction” is not linear.

The citizen satisfaction index is an important tool to determine citizens' opinion of the city they live in, which is important to decision makers. However, this satisfaction may be different in different cities worldwide. Zenker et al. (2013) argue that one's overall satisfaction with a city is explained by four main factors: “urbanity and diversity, nature and recreation, job opportunities and cost-efficiency.” According to these authors, these four factors explain 50% of the total variance of the overall citizen satisfaction with a city, sampled in German cities. In this work, we adapted and tested the citizen satisfaction model in Argentine cities based on the recommended factors.