|کد مقاله||کد نشریه||سال انتشار||مقاله انگلیسی||ترجمه فارسی||نسخه تمام متن|
|1009187||938837||2016||5 صفحه PDF||ندارد||دانلود کنید|
This study investigates whether customization and gender have a significant effect on consumers’ attitude towards menu options at a given restaurant. It also examines the outcome that gender has on perceived control and decision-making. Hypotheses were developed using hypothetical restaurant menu-based scenarios and surveys. Our results indicated that male customers exhibited a similar level of attitude across both ‘build-your-own’ and ‘you-pick-two’ customization conditions. However, female customers showed more overall positive attitudes toward the ‘build-your-own’ menu as compared to the ‘you-pick-two’ menu. Depending on gender based target markets for restaurants, managers should employ different menu design strategies to attract customers.
Journal: International Journal of Hospitality Management - Volume 56, July 2016, Pages 28–32