کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
1024392 | 941748 | 2014 | 9 صفحه PDF | دانلود رایگان |
• We examine the extent to which an extended Technology Acceptance Model (TAM) facilitates technology knowledge (t-knowledge).
• T-knowledge has an effect on citizen engagement in government initiatives.
• The core constructs of TAM (perceived usefulness, ease of use and attitude) significantly affect t-knowledge.
The term technology knowledge (T-knowledge) is used to describe knowledge about and the ability to operate specific technologies such as the internet. T-knowledge also includes the ability required to operate particular technologies. T-knowledge can potentially improve engagement by helping the user to make his/her personal decision in an increasing range of domains. The main purpose of this paper is to investigate the extent to which an extended Technology Acceptance Model (TAM) facilitates t-knowledge in e-government services offered by City Halls. We also investigate whether t-knowledge has an effect on citizen engagement in government initiatives. In this research, an extended TAM is developed to test t-knowledge in online e-government services employing a sample of 307 citizens who used the benefits advisor tool provided by a Spanish City Hall. The results suggest that the core constructs of TAM (perceived usefulness, ease of use and attitude) significantly affect t-knowledge. This study also reveals a general support for t-knowledge as a determinant of citizen engagement.
Journal: Government Information Quarterly - Volume 31, Issue 4, October 2014, Pages 660–668