Process modeling of internal audit in healthcare center

This scientific paper compares the definitions of an audit of domestic and foreign authors. The authors determine the elemental substance of the definition, namely that it is a systematic evaluation of the audited object based on pre-defined rules, norms and standards for the area.The fundamental aim of the scientific paper is to propose and then optimize the model of process of internal audit on the quality of services in a health facility. The process model of internal audit has been created by the method – Event-driven Process Chain by help of the modeling tool – ARIS Express. The main objective of the scientific paper has been achieved by implementing a number of scientific methods. As a result, a model for internal audits in the health facility has been created and segmented into three areas and subsequently optimized. The audit activities are the main diagnostic tool of top management and acts as evaluation and feedback that provides information about the status of the quality of medical equipment and processes taking place in it. Audits represent an independent source of information and cover all the processes that make up a quality management system. Nowadays, the auditing process is considered the largest and most widely used management tool for determining the level of quality management system.