کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
1099087 | 1487987 | 2006 | 14 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Untangling the jungle of e-journal access issues using CRM software
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موضوعات مرتبط
علوم انسانی و اجتماعی
علوم اجتماعی
کتابداری و علوم اطلاعات
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چکیده انگلیسی
Librarians have been struggling for years with the variety of issues arising while troubleshooting access to electronic journals. This article outlines the advantages and disadvantages of using a Customer Relations Management (CRM) software, originally designed for a call center, to communicate with patrons and track access issues. Utilizing the e-mail software used by the Reference Department at the University of South Florida, we assign incidents, correspond with patrons and staff, write internal notes, maintain transactions, and pull statistics. Hopefully, library vendors will develop software oriented to the needs of libraries to assist in managing access problems for e-journals.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Library Collections, Acquisitions, and Technical Services - Volume 30, Issues 3–4, September–December 2006, Pages 224–237
Journal: Library Collections, Acquisitions, and Technical Services - Volume 30, Issues 3–4, September–December 2006, Pages 224–237
نویسندگان
Carol Ann Borchert,