کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
5563038 1562835 2017 6 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Patients' experience of being badly treated in the ambulance service: A qualitative study of deviation reports in Sweden
ترجمه فارسی عنوان
تجربه بد بیماران از خدمات درمانی در آمبولانس: یک مطالعه کیفی از گزارش های انحرافی در سوئد
کلمات کلیدی
موضوعات مرتبط
علوم پزشکی و سلامت پزشکی و دندانپزشکی مراقبت های ویژه و مراقبتهای ویژه پزشکی
چکیده انگلیسی


- Needing immediate help beyond patients' capacity for self-help leads to dependency.
- Personnel's lack of recognition for their suffering makes patients feel objectified.
- Patients experience “suffering from care” when personnel's care is not up to expectations.
- Being met by an inappropriate attitude causes considerable suffering from care.

ObjectivesThe Swedish healthcare system aims to provide the best care possible, thus fulfilling legal and program requirements despite the need for reducing costs. This study's aim has been to acquire deeper understanding of the factors underlying patients' experience of inappropriate treatment and care or personnel's problematical attitudes during their contact with the Emergency Medical Services (EMS) (Ambulance Services).MethodsThis study used a care science perspective. It applied qualitative content analysis, analyzing data for meaning. Data comprised 32 deviation reports or complaints from patients in Stockholm, Sweden in 2014.ResultsPatients at the limits of their self-help experienced acute need for speedy transfer to hospital. Lack of recognition for their suffering caused them to feel badly treated by ambulance personnel.ConclusionPatients in this study felt objectified and not treated as individual human beings, i.e. they “suffered from care”. Ambulance personnel should avoid patient objectification by establishing an engaged relationship with attentiveness and committal, thus supporting patients' health processes. The aim of this study has been to draw attention to patients' experiences of the healthcare they received, in order to be able to improve and maintain healthcare standards, thus guaranteeing continued quality of care. This may be achieved by increasing the awareness of personnel concerning how their attitudes and treatment can influence patient well-being. Information, education and follow-up lead to increased awareness in personnel. The intended result of personnel's increased awareness is greater well-being and feelings of security for patients.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: International Emergency Nursing - Volume 30, January 2017, Pages 25-30
نویسندگان
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