Keywords: مدیریت ارتباط با مشتری; Customer relationship management (CRM); Relationship marketing; Data mining; Neural networks; Chi-square automated interaction detection (CHAID); Privacy rights;
مقالات ISI ترجمه شده مدیریت ارتباط با مشتری
مقالات ISI مدیریت ارتباط با مشتری (ترجمه نشده)
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Keywords: مدیریت ارتباط با مشتری; Trust; Retention; Customer relationship management; Online retailing; Latent attrition model;
Keywords: مدیریت ارتباط با مشتری; Big data; Hospitality industry; Customer relationship management; Client profile; Bootstrap resampling; Hotel chains;
Keywords: مدیریت ارتباط با مشتری; Supply chain network design; Customer relationship management; Uncertainty; Tire; Robust optimization; Multi-choice goal programming;
Keywords: مدیریت ارتباط با مشتری; Job shop scheduling; Multi-criteria decision making; Simulation; Customer relationship management;
Keywords: مدیریت ارتباط با مشتری; Banking strategy; Customer Relationship Management; Interaction; Performativity; Actor-networks; Social studies of finance; Selling; Customer value;
Keywords: مدیریت ارتباط با مشتری; Social network analysis; Regression and classification models; Time series; Forecasting methods; Customer profiling; Data analytics; Customer relationship management;
Keywords: مدیریت ارتباط با مشتری; Customer Relationship Management; Customer Knowledge Management; Software quality; Enterprise Software; Knowledge Management;
Keywords: مدیریت ارتباط با مشتری; e-Business; e-Commerce; Public e-Marketplace; Channel Analysis; Customer Relationship Management;
Keywords: مدیریت ارتباط با مشتری; soft computing application; fuzzy logic; social bots; sentiment analysis; social media networks; customer relationship management;
Keywords: مدیریت ارتباط با مشتری; Instant Messaging; Mobile Chat; Customer Relationship Management; Call Center; Salespersons; Enterprise Systems; Transcripts; Salesperson Evaluation;
Keywords: مدیریت ارتباط با مشتری; Customer relationship management; effective advertising on Facebook; promoting new products;
Keywords: مدیریت ارتباط با مشتری; Marketing; Customer relationship management; Social influence; Social media; Big data;
Keywords: مدیریت ارتباط با مشتری; Online interactivity; Perceived interactivity; Personalization; Facebook; Social networking sites; Customer relationship management;
Keywords: مدیریت ارتباط با مشتری; Customer relationship management; Production planning and control; Job shop scheduling; Lot streaming; Simulation optimization;
Keywords: مدیریت ارتباط با مشتری; Service quality; Customer satisfaction; Customer value; Customer relationship management; Brand image; Customer loyalty; Car dealerships;
Keywords: مدیریت ارتباط با مشتری; G14; Chinese mutual funds; Open-ended equity funds; Analyst recommendation; Stable business relationship; Customer relationship management;
Keywords: مدیریت ارتباط با مشتری; Customer relationship management; Data mining; Evolutionary computing; Optimization;
Keywords: مدیریت ارتباط با مشتری; Text mining; Financial applications; FOREX rate prediction; Stock market prediction; Customer relationship management; Cyber security;
Keywords: مدیریت ارتباط با مشتری; Online profiling; Social networks; Customer relationship management; Correspondence analysis; Cluster analysis; Facebook;
Keywords: مدیریت ارتباط با مشتری; E-commerce; Channels; Segmentation; Online retailing; Customer relationship management; Channel adoption;
Keywords: مدیریت ارتباط با مشتری; Key account management; Revenue management; Customer relationship management; Customer value; Service industries;
Keywords: مدیریت ارتباط با مشتری; Customer relationship management; Online gambling; Customer churn prediction; Ensemble algorithms; GAMens; Random forests;
Keywords: مدیریت ارتباط با مشتری; Customer Relationship Management; Classification; Feature selection; Imbalanced classification; Ensemble classification;
Application of a Vendor Managed Inventory (VMI) System Model in an Animal Nutrition Industry
Keywords: مدیریت ارتباط با مشتری; Customer relationship management; Vendor managed inventory; Animal nutrition industry;
Implementation effects in the relationship between CRM and its performance
Keywords: مدیریت ارتباط با مشتری; Customer relationship management; Performances; Organizational alignment; Implementation time;
A permaculture primer: Using eco-theory to promote knowledge acquisition, dissemination and use in the sales organization
Keywords: مدیریت ارتباط با مشتری; Business-to-business selling; Customer relationship management; Market knowledge; Organizational learning; Sustainability;
Social influence in the adoption of a B2B loyalty program: The role of elite status members
Keywords: مدیریت ارتباط با مشتری; Hierarchical loyalty program (HLP); Business-to-Business (B2B); Customer relationship management; Elite status members; Social influence; Survival models;
How do competitive environments moderate CRM value?
Keywords: مدیریت ارتباط با مشتری; E-business; Customer relationship management; Competitive environments; Enterprise resource planning; Integration; Product differentiation; Entry costs;
Measuring the success of retention management models built on churn probability, retention probability, and expected yearly revenues
Keywords: مدیریت ارتباط با مشتری; Customer relationship management; Business intelligence; Churn management; Retention management;
Relationship or revenue: Potential management conflicts between customer relationship management and hotel revenue management
Keywords: مدیریت ارتباط با مشتری; Customer relationship management; Revenue management; Yield management; Management conflicts; Hotels; UK;
A two-stage clustering method to analyze customer characteristics to build discriminative customer management: A case of textile manufacturing business
Keywords: مدیریت ارتباط با مشتری; Customer relationship management; Customer lifetime value; LRFM model; Data mining; Clustering analysis;
Autonomous rule induction from data with tolerances in customer relationship management
Keywords: مدیریت ارتباط با مشتری; Rough set theory; Rule induction; Data with tolerance; Feature selection; Customer relationship management;
A case of managing customer relationship management systems: Empirical insights and lessons learned
Keywords: مدیریت ارتباط با مشتری; Customer relationship management; Case study;
Methodology for customer relationship management
Keywords: مدیریت ارتباط با مشتری; Customer relationship management; Methodology; Implementation; Lesson learning; Change management;
The wired mother
Keywords: مدیریت ارتباط با مشتری; Entrepreneurship; Online grocery shopping; Customer relationship management;
Intelligent profitable customers segmentation system based on business intelligence tools
Keywords: مدیریت ارتباط با مشتری; Customer relationship management; Customer profitability; Customer segmentation; Customer satisfaction survey;
Constrained optimization of data-mining problems to improve model performance: A direct-marketing application
Keywords: مدیریت ارتباط با مشتری; Constrained optimization; Data mining; Direct marketing; Customer relationship management; Targeting;
Investigating the post-complaint period by means of survival analysis
Keywords: مدیریت ارتباط با مشتری; Data mining; Customer relationship management; Consumer complaint behavior; Actual customer behavior; Proportionality; Survival forests;
Rejuvenating Customer Management:
Keywords: مدیریت ارتباط با مشتری; Customer relationship management; Knowledge management; Customer knowledge management;
Predicting customer retention and profitability by using random forests and regression forests techniques
Keywords: مدیریت ارتباط با مشتری; Data mining; Customer relationship management; Customer retention and profitability; Random forests and regression forests;
A web-based system for analyzing the voices of call center customers in the service industry
Keywords: مدیریت ارتباط با مشتری; Voice of customer; Call center; Life insurance; Customer relationship management; Data mining;
The priority factor model for customer relationship management system success
Keywords: مدیریت ارتباط با مشتری; Customer relationship management; CRM success initiative; Information system success; Customer satisfaction; Profitability;
Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting
Keywords: مدیریت ارتباط با مشتری; Marketing; Customer relationship management; Forecasting; Churn analysis; Retention analysis; Retailing; Classification; Logistic regression; ARD neural networks; Random forests;
Predicting online-purchasing behaviour
Keywords: مدیریت ارتباط با مشتری; Marketing; Forecasting; E-commerce; Classification; Clickstream data; Customer relationship management; Business intelligence;
The Grid and CRM: from 'if' to 'when'?
Keywords: مدیریت ارتباط با مشتری; Grid Computing; Consumer behaviour modelling; Customer relationship management; CRM; Financial services;
Integrating customer relationship management in hotel operations: managerial and operational implications
Keywords: مدیریت ارتباط با مشتری; Customer relationship management; Model; Implementation; Hotel industry;