کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
1009156 1482483 2016 11 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
The hospitality consumption experiences of parents and carers with children: A qualitative study of foodservice settings
ترجمه فارسی عنوان
تجربیات مصرف مهمان نوازی از والدین و مراقبین کودکان: یک مطالعه کیفی از تنظیمات غذایی
کلمات کلیدی
فرزندان؛ مصرف کننده؛ تجربه؛ خانواده؛ سرویس غذا؛ پدر و مادر
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری استراتژی و مدیریت استراتژیک
چکیده انگلیسی


• Identifies factors that frustrate, satisfy and delight parents/carers with children.
• Performing childcare frames carers’ needs and perceptions of (dis)satisfiers.
• Experiences of (in)hospitality shaped by design, services and staff/patron practices.
• Children's agency and wellbeing are key to influencing the overall experience.
• Recognising and responding to the ‘work’ of childcare can improve experiences.

Drawing on research conducted in Australia and the United Kingdom, this paper addresses two questions: first, how is parenting and childcare provision performed within restaurants, cafes and pubs; and second, how are different aspects of hospitality provision entangled with parent, carer and children's experiences? The findings show how gestures of hospitality, particularly service interactions that are tailored to meet the specialist needs of these consumers, can create positive emotions and encourage customer loyalty. Furthermore, the data show the importance of recognising children as sovereign consumers. We conclude that responding directly to children's needs can augment their experiences and hence, those of their carers and other patrons. The paper identifies a number of implications for management practice and several avenues for future research.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: International Journal of Hospitality Management - Volume 54, April 2016, Pages 84–94
نویسندگان
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