کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
1031918 943099 2011 13 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Unlimited shelf space in Internet supply chains: Treasure trove or wasteland?
موضوعات مرتبط
مهندسی و علوم پایه سایر رشته های مهندسی مهندسی صنعتی و تولید
پیش نمایش صفحه اول مقاله
Unlimited shelf space in Internet supply chains: Treasure trove or wasteland?
چکیده انگلیسی

Internet retailing offers merchants limitless shelf space. This has led experts to highlight the existence of a “long tail” of offerings on the web and assert that the future of online business is “selling less of more.” However, it is difficult for Internet retailers of physical goods to sell a large scope of products without having to handle potentially large amounts of product returns from customers. This is due to the fact that customers can and do get overwhelmed by excessive product variety and often make erroneous purchasing decisions. We shed light on this issue through an assessment of theoretical predictions based on data from sales and returns of almost 7000 products in a particular product category. While retailers can benefit from expanding the scope of their inventories to generate Internet sales, the success of this strategy will depend on the control of unjustified product returns by consumers and the management of recurrent execution errors and product fit failures in transactions with customers. Furthermore, from our results, the gains that this strategy will bring to retailers will be bound by the amount of time products have been available on the Internet retailer's site, as well as by other attributes such as product price and size.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Journal of Operations Management - Volume 29, Issue 4, May 2011, Pages 305–317
نویسندگان
, , ,