Integration of analytic hierarchy process and data envelopment analysis for assessment and optimization of personnel productivity in a large industrial bank

► We assess and optimize productivity of personnel in a large private bank in Iran. ► An integrated algorithm based on data envelopment analysis and analytic hierarchy process is proposed for assessment and optimization purposes. ► It is concluded that the most branches inefficiencies are due to high teaching hours and lack of work quality. ► It is shown that number of personnel, discipline, personnel operation in the organization, and skills and capabilities are critical indicators so that even the smallest undesirable changes in these indicators have the most influences on the bank branches' efficiency.