کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
1099699 | 953216 | 2006 | 24 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Motivations and uses: Evaluating virtual reference service from the users' perspective
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موضوعات مرتبط
علوم انسانی و اجتماعی
علوم اجتماعی
کتابداری و علوم اطلاعات
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چکیده انگلیسی
The questions of whether chat reference service is beneficial enough to users to justify the costs of offering it, and how valuable it is to users in fulfilling their information needs, have been primary concerns for librarians providing the service, for library administrators managing the service, and for funding agencies paying for it. The present study combines a traditional evaluation of the user's satisfaction with the reference encounter, with details of the user's information use and the user's motivation for using the chat reference service. This evaluation study assesses the effectiveness of chat reference service in meeting users' information needs.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Library & Information Science Research - Volume 28, Issue 3, Autumn 2006, Pages 350–373
Journal: Library & Information Science Research - Volume 28, Issue 3, Autumn 2006, Pages 350–373
نویسندگان
Jeffrey Pomerantz, Lili Luo,