Factors associated with parents' satisfaction with care provided in a neonatal intensive care unit in Greece

Objectives(a) To evaluate parents' satisfaction with care provided in neonatal intensive care unit (NICU), (b) to explore factors associated with this parents' satisfaction and (c) to identify specific unmet needs of parents with infants in NICU.MethodsWe conducted a cross-sectional study. The study population consisted of 301 parents. Outcome variable was parents' satisfaction as measured with the questionnaire that used in the Picker Institute NICU survey. Predictor variables included sociodemographic characteristics of the parents, pregnancy characteristics and medical history of infants.ResultsParents were satisfied in a great way with care provided to their infants in the NICU. Non-Greek parents, parents with infants that breast-fed, parents with infants in single birth and parents with infants outside infection isolation room were more satisfied.ConclusionsThe evidence obtained in this study provide some direction as to what is important and satisfying to parents whose infants hospitalized in the NICU.