Evaluation of a workplace technology for mental health assessment: A meaning-making process

This paper describes the results of a summative evaluation conducted to explore the usability and acceptability of an automated telephone-based technology, designed and developed as a screening tool for mental health disorders in the workplace. The system screens employees for symptoms and subsequently provides educational information and referrals to improve mental health and enhance productivity. The qualitative evaluation was a sub-study of a larger randomized controlled trial (RCT). We conducted in-depth interviews with 15 individuals who participated in the RCT and had used the system. A phenomenological theoretical framework was utilized to analyze the narrative data. Results indicated that participants had mostly positive experience with the system and perceived it as a confidential program that allowed them to reflect on their symptoms without inhibition, fear of judgment or embarrassment. We also learned that asking mere questions about mental health symptoms can be a positive, instructive and possibly a restorative experience. There is a likelihood that for many participants, exposure to questions about their emotional and mental distress validated their feelings about their symptoms and was sufficiently compelling to promote help-seeking behavior. This evaluation study demonstrates that computers can be utilized in the workplace as effective screening and educational tools to improve employees’ mental health.

► Automated assessment of mental health in the workplace is an effective mental health care delivery.
► Computers are considered confidential and non-judgmental and are acceptable in the workplace.
► Employers should reassure employees of confidentiality to achieve sustained participation.