Improving Knowledge-Based Systems with statistical techniques, text mining, and neural networks for non-technical loss detection

• Several knowledge acquisition processes were made with Endesa staff.
• The knowledge of inspectors was successfully translated to rules.
• A knowledge-based expert system for non-technical losses detection was created.
• The system was improved with text mining, neural networks and statistical techniques.
• The proposed system is applied in Endesa databases.

Currently, power distribution companies have several problems that are related to energy losses. For example, the energy used might not be billed due to illegal manipulation or a breakdown in the customer’s measurement equipment. These types of losses are called non-technical losses (NTLs), and these losses are usually greater than the losses that are due to the distribution infrastructure (technical losses). Traditionally, a large number of studies have used data mining to detect NTLs, but to the best of our knowledge, there are no studies that involve the use of a Knowledge-Based System (KBS) that is created based on the knowledge and expertise of the inspectors. In the present study, a KBS was built that is based on the knowledge and expertise of the inspectors and that uses text mining, neural networks, and statistical techniques for the detection of NTLs. Text mining, neural networks, and statistical techniques were used to extract information from samples, and this information was translated into rules, which were joined to the rules that were generated by the knowledge of the inspectors. This system was tested with real samples that were extracted from Endesa databases. Endesa is one of the most important distribution companies in Spain, and it plays an important role in international markets in both Europe and South America, having more than 73 million customers.