Surveying the influence of laboratory information system: An end-user perspective

- Laboratory Information System (LIS) aids in providing faster and quality medical care to the patients by efficiently collecting, storing, and communicating medical information to healthcare providers.
- LIS users have a positive outlook toward the LIS usage.
- Presence of favourers for LIS is a good sign of the success of the system in the work surrounding which will pave the way for more advanced and user efficient systems in the future.

BackgroundThe goal of the present survey is to investigate the effect of the Laboratory Information System (LIS) among users in a tertiary healthcare facility in Saudi Arabia.MethodsThe current cross-sectional descriptive study was carried out at the National Guard laboratory department of KAMC in Riyadh. All the active users of LIS at the laboratory department were included in the study. A total of 427 questionnaires were distributed of which 268 were returned completed. The response rate was 62.76%. The study instrument was developed to examine the effect of LIS on end-users based on five interrelated variables; External Communication, Service Outcomes, Personal Intentions, Personal Hassles, and Increased Blame. Descriptive statistics, Pearson's correlation, and ANOVA were used to analyze the data.ResultsThe users had a general positive perception towards the LIS system. A statistically significant relationship between user characteristics and External Communication, Service Outcomes, Personal Hassles and Increased Blame variables exists. The results showed a strong positive correlation between External Communication and Service Outcomes variables and it showed a moderate positive correlation between Personal Hassles and Increased Blame variables.ConclusionsOverall, the study participants demonstrated a positive attitude towards the LIS on personal basis and on the basis of their daily work routine. It is a good implication of LIS success in health care sector and paves the way for incorporation of more advanced and efficient LIS system in the future.

98