A Mobile Enterprise Solution for Mobile Teams: A Case Study for Front Desk Outsourcing Company in Saudi Arabia

Mobile Enterprise and the reliance on consumer devices to conduct business are the backbone of the current mobile trend and enterprises are realizing the need to transform to mobile enabled enterprises and are adopting different frameworks and methodologies to accomplish this purpose. This paper utilises the Mobile Holistic Enterprise Transformation Framework (MHETF) to plan for a mobile transformation and suggested transitioning model. The case study concerns an application covering five management divisions (Human Resources, IT, Quality Assurance, Operation Excellency and Engineering) in a large Saudi company which intends to automate the visits of their representatives' to their regional branches which are required to be carried out regularly, and to minimize their workload. The framework produced a future state of this application with the advantage over the current implementation in providing improved benefits which are listed quantifiably and measured using the balanced scorecard.