Online usability and patients with long-term conditions: A mixed-methods approach

► Online informational needs of patients i.c. navigation and content should be met in a personalized way to avoid attrition and to encourage adherence. ► eHealth literacy scale (eHEALS) does not seem to cover all aspects of digital skills. ► Patient perspective is indispensable for usability research in consumer health informatics. ► Mixed social scientific techniques deliver useful results regarding usability improvement and information seeking behavior.