System reliability as perceived by maintenance personnel on petroleum production facilities

Maintenance personnel (n=133) from nine petroleum production facilities completed a survey as part of a study of human factors and maintenance reliability. 69 respondents (51.9%) provided comments to an open-ended question in the survey, and these data were analysed using Interpretive Phenomenological Analysis to extract themes. Four super-ordinate themes were identified from the analysis: 1) Communication and access to information, 2) Efficiency of current work systems, 3) Need for better workgroup support, and 4) Management impacts on the workplace. We found a significant relationship between the frequency of the four super-ordinate themes and the facility reliability level as measured by 'Mean Time Between Failures': χ2(6,N=158)=16.2, p=.013. These results demonstrated that operational effectiveness might be differentiated on the basis of survey-derived perceptions of maintenance personnel.