Investigating the effect of communication characteristics on crew performance under the simulated emergency condition of nuclear power plants

It is well known that the safety of large process control systems could be significantly affected by the communication characteristics of crews that have a responsibility for their operations. Accordingly, many researchers have spent huge amount of effort to grasp the relationship between the characteristics of crew communications and the associated crew performance. Unfortunately, in the case of nuclear power plants (NPPs), it seems that most of existing studies have tried to identify the relationship between the characteristics of crew communications and the associated crew performance using empirical observations without a firm technical underpinning. For these reasons, Park suggested a novel framework that is able to represent the characteristics of crew communications based on social network analysis (SNA) metrics. In order to confirm the appropriateness of the suggested framework, in this study, the characteristics of crew communications that are gathered from the simulated emergency condition of NPPs are additionally compared with the associated crew performance data. As a consequence, it is observed that there are significant relationships between communication characteristics and the associated crew performance. Therefore, it is reasonable to expect that the characteristics of crew communications can be properly grasped using the suggested framework.

► Communication data of MCR operating crews are collected from a simulated emergency condition.
► Communication characteristics are represented by the associated SNA metrics.
► Identified communication characteristics are compared with the results of existing studies.
► SNA metrics are meaningful for explaining the characteristics of crew communications.