Tail probabilities of the delay in a batch-service queueing model with batch-size dependent service times and a timer mechanism

We deduce approximations for the tail probabilities of the customer delay in a discrete-time queueing model with batch arrivals and batch service. As in telecommunications systems transmission times are dependent on packet sizes, we consider a general dependency between the service time of a batch and the number of customers within it. The model also incorporates a timer mechanism to avoid excessive delays stemming from the requirement that a service can only be initiated when the number of present customers reaches or exceeds a service threshold. The service discipline is first-come, first-served (FCFS). We demonstrate in detail that our approximations are very useful for the purpose of assessing the order of magnitude of the tail probabilities of the customer delay, except in some special cases that we discuss extensively. We also illustrate that neglecting batch-size dependent service times or a timer mechanism can lead to a devastating assessment of the tail probabilities of the customer delay, which highlights the necessity to include these features in the model. The results from this paper can, for instance, be applied to assess the quality of service (QoS) of Voice over IP (VoIP) conversations, which is typically expressed in terms of the order of magnitude of the probability of packet loss due to excessive delays.