|کد مقاله||کد نشریه||سال انتشار||مقاله انگلیسی||ترجمه فارسی||نسخه تمام متن|
|466909||1364775||2017||10 صفحه PDF||سفارش دهید||دانلود کنید|
• We examine stakeholder relationship management (xRM) of public service broadcasters.
• The readiness and expected benefits of xRM implementation are studied.
• Focus is on xRM channels: web portal, social media, interactive TV.
• Results show a huge potential for improvement of public broadcaster’s xRM.
This paper examines the possibilities of enhancing relationship management between public service broadcasters and their stakeholders by harnessing the potential of newest e-business technologies and concepts, such as: social media, digital and interactive TV, and mobile computing. In order to facilitate adoption of relationship management strategy, a framework for leveraging relationship management is proposed. Evaluation was performed within the e-business system of a public broadcaster. This empirical study explored the readiness and expected benefits of relationship management implementation. The research results have indicated that a public broadcaster could achieve a higher level of social responsibility, improve business sustainability, and empower communication and collaboration with all the stakeholders by using emerging technologies for relationship management activities.
Journal: Telematics and Informatics - Volume 34, Issue 1, February 2017, Pages 20–29