TRIZ Model Used for Complaint Management in the Automotive Product Development Process

This paper presents a new method of using TRIZ methodology for the validation of the corrective permanent action during complaints in completion of the 8D Report in the automotive industry. This article focuses on complaints which appear in the development phase. If during the production, specific methodologies regarding the complaints management for control and analysis are defined, then in the development phase these become more sensitive. Therefore a new method of using TRIZ in validation of the corrective permanent actions, before being implemented on the product, is proposed.