کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
5125800 1488323 2016 11 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Interaction on Online Forums and Group Communication: A Case Study of an IT Support Community
موضوعات مرتبط
علوم انسانی و اجتماعی علوم انسانی و هنر هنر و علوم انسانی (عمومی)
پیش نمایش صفحه اول مقاله
Interaction on Online Forums and Group Communication: A Case Study of an IT Support Community
چکیده انگلیسی

In the digital age, group communication migrates online. Web forums serve as communication hubs for people who work together to solve particular problems. This study uses qualitative content analysis and interviews to determine whether discussion threads on an IT user forum could be viewed as group communication in the traditional scholarly interpretation of the term. The findings suggest that online discussion threads dwelling on non-mainstream issues have all five features of face-to-face group work - size, interdependence, task, identity, and norms. The study concludes that though online forums introduce limitations to interactions, discussion threads can indeed be viewed as group communication.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Procedia - Social and Behavioral Sciences - Volume 236, 14 December 2016, Pages 14-24
نویسندگان
,