کد مقاله کد نشریه سال انتشار مقاله انگلیسی ترجمه فارسی نسخه تمام متن
1011811 939117 2017 12 صفحه PDF ندارد دانلود رایگان
عنوان انگلیسی مقاله
Multilevel model of management support and casino employee turnover intention
ترجمه فارسی عنوان
مدل چند سطحی حمایت مدیریت و قصد ترک شغل کارکنان کازینو
کلمات کلیدی
پشتیبانی دپارتمان؛ پشتیبانی استاد راهنما؛ اعتماد گروه؛ OCB؛ LMX؛ قصد ترک خدمت
Departmental support; Supervisor support; Group trust; OCB; LMX; Turnover intention
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری استراتژی و مدیریت استراتژیک
چکیده انگلیسی


• Develops a trickle-down model of management support in the casino industry.
• Three specific mediators are identified from a cross-level mediation analysis.
• Provides fresh insight into management support in the casino industry.

This study proposed and tested a trickle-down model that manager support at the functional department level affect frontline employees' attitudes toward supervisor support at the operational level and subsequently influence leader-member exchange (LMX), organizational citizenship behavior (OCB), and turnover intentions. Three mediators were identified from the cross-level analysis, namely, supervisor support, group trust, and OCB. A survey collected valid responses from 336 line level casino employees who represent 112 work groups from 39 departments nested in 17 casinos. The hierarchical linear model (HLM) results indicate that (1) supervisor support mediates the relationship between departmental support and individual level LMX, (2) group trust mediates the relationship between supervisor support and hence employee turnover intention, and (3) OCB mediates the relationship between LMX and employee turnover. Our findings have important implications for casino management and operators by developing an efficient management support system to reduce the intention of frontline employees to quit.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Tourism Management - Volume 59, April 2017, Pages 193–204
نویسندگان
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