کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
1001466 937204 2013 13 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Governing business process offshoring: Properties, processes, and preferred modes
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری کسب و کار و مدیریت بین المللی
پیش نمایش صفحه اول مقاله
Governing business process offshoring: Properties, processes, and preferred modes
چکیده انگلیسی

This article examines an important yet understudied issue—the governance mode for business process offshoring (BPO). By applying transaction cost economics and organizational control perspective in the global BPO context, we suggest that BPO's governance mode (foreign captive, joint venture, and independent vendor) is determined by task features, such as knowledge specialization, information security, and process codifiability, and by needed process integration, horizontally between departments and units within the provider and vertically between the provider and its global client and its local subcontractor. Findings from our analysis of 308 global BPO units in India and China confirm our hypotheses.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Journal of World Business - Volume 48, Issue 3, July 2013, Pages 407–419
نویسندگان
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