MANAGING VALUE CO-CREATION IN THE TOURISM INDUSTRY

The continuing development and widespread adoption of information technology (IT) has deeply influenced the tourism industry. Despite recent attention, we lack a clear understanding of the process by which partners co-create and share IT-enabled value. Grounded in Service-Dominant logic (S-D logic), this study examines how IT enables value co-creation in tourism and why some players appear to appropriate the value co-created in the partnership more successfully compared to others. Our results suggest that operators that achieve superior performance in terms of appropriating value do so because of superior strategic fit with the objectives of the value co-creation initiative, synergy with other members of the network, and IT readiness to conduct business electronically.

► We introduce the theoretical lens of S-D logic in the tourism research.
► We explain how technologies enable value co-creation in the tourism industry.
► We examine why companies appropriate the value co-created in a partnership.
► The results reveal three factors affecting successful value appropriation.