The effects of high performance human resource practices on service innovative behaviour

• HPHRP promoted service innovative behaviour amongst the hotel employees.
• Commitment acted as a mediator between HPHRP and Service innovative behaviour.
• Climate for innovation acted as a moderator.

Service innovative behaviour can be regarded as the core demand of hotel employees who serve their customers in the best possible manner. This study presents an integrated model examining the effect of high performance human resource practices (HPHRP) on the commitment level of the tourist hotel employees from Uttarakhand, India. The study also examines the intervening role of climate for innovation in the commitment and service innovative behaviour relationship. Using a sample of 618 employees and 31 managers/supervisors, HLM was conducted to establish the relationship. Findings of the study reveal that organisational commitment mediated the relationship between the HPHRP and service innovative behaviour of the employees. It was also found that climate for innovation acted as a moderator in the relationship between organisational commitment and service innovative behaviour. The study also discusses the implications of the findings along with potential practical applications.