کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
1009291 | 1482488 | 2015 | 12 صفحه PDF | دانلود رایگان |
• Cross-cultural competency and team performance are explored as an essential for organizational effectiveness.
• Relationship building, cultural sensitivity and cultural awareness of cross-cultural competency are essential for hotel employees.
• Team skills, team foundation, and team climate are the suitable topics for investigating team performance in the multi-national hotels.
• Highlighted the importance of cross-cultural competency in establishing interpersonal relationship and working effectively with culturally diverse colleagues.
In this study, the authors explored the benefits of understanding employee cross-cultural competency and strengthening team performance, which are essential for improving the organizational effectiveness of multi-national hotel companies as they expand globally. Data were collected from six multi-national hotel companies in Thailand. A total of 738 valid questionnaires were obtained and analyzed using structural equation modeling to test the proposed relationships, in which cross-cultural competency was developed as determinant of multi-cultural team performance. The results indicate that cross-cultural competency had a positive, direct effect on team performance. The authors provide significant cross-cultural theoretical and practical management advice for stakeholders in the hospitality industry. In addition, the authors establish the foundation for future studies into cross-cultural competency and multi-cultural team performance in the context of Thai multi-national hotels.
Journal: International Journal of Hospitality Management - Volume 49, August 2015, Pages 93–104