کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
1009555 | 1482503 | 2013 | 7 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Sustainable hotel practices and nationality: The impact on guest satisfaction and guest intention to return
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موضوعات مرتبط
علوم انسانی و اجتماعی
مدیریت، کسب و کار و حسابداری
استراتژی و مدیریت استراتژیک
پیش نمایش صفحه اول مقاله
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چکیده انگلیسی
The purpose of this study is to identify how sustainable hotel practices impact the satisfaction and intention to return of hotel guests from different nationalities. Surveys were completed by hotel guests in a popular tourist destination in Mexico. Multiple regression and multinomial logistic regression were applied to test the hypotheses. Results of this study supported the research hypotheses that indicate green practices overall do have a positive relationship on guests’ satisfaction levels and return intentions for Mexicans, Americans and other nationalities. Additionally, it was shown that the relative importance of green practices differs according to the nationality of the guest.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: International Journal of Hospitality Management - Volume 34, September 2013, Pages 227–233
Journal: International Journal of Hospitality Management - Volume 34, September 2013, Pages 227–233
نویسندگان
Orie Berezan, Carola Raab, Michelle Yoo, Curtis Love,