کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
1009628 1482504 2013 9 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
The effect of internal information generation and dissemination on casino employee work related behaviors
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری استراتژی و مدیریت استراتژیک
پیش نمایش صفحه اول مقاله
The effect of internal information generation and dissemination on casino employee work related behaviors
چکیده انگلیسی

In this study, we investigate the effect of internal information generation and dissemination on employee work related behaviors. Information generation and dissemination practices are of particular importance in the gaming industry because they are critical to service performance. However, the extant literature lacks research in addressing how such practices affect employee work related behaviors including work attitude, compliance, and retention. Referring to existing literature on internal marketing, knowledge management, and social exchange theory, we hypothesize a number of relationships between forms of internal information generation and dissemination, employee work attitude, compliance, and retention. Results of a survey carried out in a world-class gaming metropolis indicate that both informal and formal information generation significantly influence information dissemination. And, information dissemination and informal information generation are associated with employee work related behaviors. We discuss the implications for casino management and research as concluding remarks.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: International Journal of Hospitality Management - Volume 33, June 2013, Pages 475–483
نویسندگان
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