کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
1009859 1482502 2013 11 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Impact of hotel information security on system reliability
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری استراتژی و مدیریت استراتژیک
پیش نمایش صفحه اول مقاله
Impact of hotel information security on system reliability
چکیده انگلیسی

While information systems are very essential to a hotel's operations, the need for obtaining information security is emerging. Hotels acquire customer information in databases and utilize information systems to support various marketing activities. This study pursues an empirical examination of the impact of information security on the system reliability of Hotel Information Systems (HIS) through perceptions of hotel employees who use and manage HIS. An information security index for the hotel industry was developed based on previous research and practices current in the industry. Data was obtained from 4-star and 5-star hotels. Findings revealed eight information security factors affecting system reliability in hotel operations. Findings also indicate that management types and styles of hotels moderate in the relationship between information security and system reliability. Implications of the findings were discussed in relative to the hotel industry.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: International Journal of Hospitality Management - Volume 35, December 2013, Pages 369–379
نویسندگان
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