کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
1009928 | 1482507 | 2012 | 11 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Promoting service-oriented organizational citizenship behaviors in hotels: The role of high-performance human resource practices and organizational social climates
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موضوعات مرتبط
علوم انسانی و اجتماعی
مدیریت، کسب و کار و حسابداری
استراتژی و مدیریت استراتژیک
پیش نمایش صفحه اول مقاله
![عکس صفحه اول مقاله: Promoting service-oriented organizational citizenship behaviors in hotels: The role of high-performance human resource practices and organizational social climates Promoting service-oriented organizational citizenship behaviors in hotels: The role of high-performance human resource practices and organizational social climates](/preview/png/1009928.png)
چکیده انگلیسی
Integrating social exchange and information processing theories, this study examines the influence of high-performance human resource (HR) practices on service-oriented organizational citizenship behavior (OCB) through two climates—justice climate and service climate. This field study of 1133 customer contact employees and 119 human resource managers from 119 hotels in Taiwan has shown that social climates of justice and service mediate the influence of high-performance HR practices on service-oriented OCB. The study demonstrates that high-performance HR practices affect employees’ cognition on how they are treated by hotels and what service behaviors are expected, which in turn can positively influence collective service-oriented OCB.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: International Journal of Hospitality Management - Volume 31, Issue 3, September 2012, Pages 885–895
Journal: International Journal of Hospitality Management - Volume 31, Issue 3, September 2012, Pages 885–895
نویسندگان
Ta-Wei Tang, Ya-Yun Tang,