کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
1009970 1482511 2011 9 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Social exchanges as motivators of hotel employees’ organizational citizenship behavior: The proposition and application of a new three-dimensional framework
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری استراتژی و مدیریت استراتژیک
پیش نمایش صفحه اول مقاله
Social exchanges as motivators of hotel employees’ organizational citizenship behavior: The proposition and application of a new three-dimensional framework
چکیده انگلیسی

This study developed and empirically tested a three-dimensional framework of organizational citizenship behavior (OCB) in the hotel industry. Using a social exchange perspective, the study expanded social exchange theory's emphasis on leader–member exchange to include coworker exchange and customer–employee exchange. The three types of social exchanges were tested as motivators for three types of OCB; organizational, interpersonal and customer. The findings support the distinctiveness of the three types of OCB and the importance of social exchanges as motivators for OCBs. This study contributes to the literature on OCB dimensionality in service organizations, as well as social exchange theory's application to discretionary performance in the hotel industry.

Research highlights▶ We proposed and tested a three-dimensional (OCB-O, OCB-I and OCB-C) framework of organizational citizenship behaviour (OCB) for the hotel industry. ▶ We expanded social exchanges by including leader-member exchange, co-worker exchange and customer-employee exchange. ▶ Three types of social exchanges influence three types of OCBs differently.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: International Journal of Hospitality Management - Volume 30, Issue 3, September 2011, Pages 680–688
نویسندگان
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