Adopting e-Procurement technology in a chain hotel: An exploratory case study

As the lodging sector evolves into a more technology-oriented industry, the need to understand e-Procurement practices becomes more important. The main purpose of this study was to understand the challenges faced by decision makers at a chain hotel company in its adoption and implementation of e-Procurement. Results indicated that the company suffered from a lack of purchasing standardization across properties. Furthermore, this study suggests that not all vendors of e-Procurement solutions may be ready to partner with hotel companies. e-Procurement offers considerable potential for the industry but uncertainties such as those exhibited in this case must be addressed before significant resource commitments are made to e-Procurement.