کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
1010413 | 1482518 | 2009 | 7 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Tipping behavior in Canadian restaurants
دانلود مقاله + سفارش ترجمه
دانلود مقاله ISI انگلیسی
رایگان برای ایرانیان
کلمات کلیدی
موضوعات مرتبط
علوم انسانی و اجتماعی
مدیریت، کسب و کار و حسابداری
استراتژی و مدیریت استراتژیک
پیش نمایش صفحه اول مقاله

چکیده انگلیسی
This study tested several common stereotypes held by restaurant servers about tipping behavior, using detailed, household-level Canadian recall data on over 73,000 restaurant meals during the 2000–2005 period. Most variation (84%) in tip amounts was explained by a meal's price. Regarding tipping rates, however, two-stage least squares and logistic regressions explained only a small portion of variation. Diners’ previous tipping history was the dominant predictor of tipping rates. Statistically significant results supported each tipping stereotype, but the average magnitude of impacts appeared too low to justify basing staffing or service quality decisions on diner-specific tipping expectations.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: International Journal of Hospitality Management - Volume 28, Issue 4, December 2009, Pages 597–603
Journal: International Journal of Hospitality Management - Volume 28, Issue 4, December 2009, Pages 597–603
نویسندگان
Leigh J. Maynard, Malvern Mupandawana,