کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
1010508 | 1482532 | 2006 | 16 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Service unseen: The hotel room attendant at work
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کلمات کلیدی
موضوعات مرتبط
علوم انسانی و اجتماعی
مدیریت، کسب و کار و حسابداری
استراتژی و مدیریت استراتژیک
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چکیده انگلیسی
The work of the room attendant is central to the reinstatement of guest rooms, a particularly profitable product in most hotels. However, room attendant work remains, in large part, both academically and empirically unseen. To raise the visibility of this work quantitative and qualitative data has been gathered from room attendants in hotels in Cardiff, Wales. A profile of accommodation workers is constructed along with an examination of the ways in which their work is organised, controlled and rewarded. The perception of this work as ‘unskilled’ is reviewed. A consideration of intrinsic job satisfaction factors in both traditional and ‘empowered’ settings suggests that there may be more scope for job satisfaction than anticipated.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: International Journal of Hospitality Management - Volume 25, Issue 2, June 2006, Pages 297–312
Journal: International Journal of Hospitality Management - Volume 25, Issue 2, June 2006, Pages 297–312
نویسندگان
Patricia Hunter Powell, Diane Watson,