کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
1012018 1482641 2014 13 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
We are in the same boat: Tourist citizenship behaviors
ترجمه فارسی عنوان
ما در یک قایق هستیم: رفتار شهروندی گردشگری
کلمات کلیدی
رفتار شهروندی سازمانی؛ رفتار شهروندی مشتری؛ رفتار شهروندی توریستی؛ راهنمای تور؛
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری استراتژی و مدیریت استراتژیک
چکیده انگلیسی


• Extending citizenship behavior research into a group package tour context.
• Utilizing a qualitative approach to investigate tourist citizenship behaviors (TCB).
• Three categories of TCB: assisting tour management, members, and service providers.
• Contributing to the current knowledge of both citizenship and tour group dynamics.

This paper applies the concept of customer organizational citizenship behaviors (CCB) to the behaviors of tour participants. Tourist citizenship behaviors (TCB) are discretionary and altruistic while efficiently promoting the effective functioning of a tour. This study aims to explore TCB. A qualitative approach and content analysis were conducted, resulting in three categories of TCB: (1) facilitating communication and management to bring harmony and conviviality to the tour; (2) displaying benevolent acts toward fellow tour members; and (3) motivating and supporting service providers. This research contributes to the current knowledge of both citizenship and tour group dynamics. Future research could develop a scale of TCB and explore the antecedents of TCB.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Tourism Management - Volume 42, June 2014, Pages 88–100
نویسندگان
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