The effect of centralization on organizational citizenship behavior and deviant workplace behavior in the hospitality industry

Worker deviant behavior, and its opposite, organizational citizenship are two key aspects of employee discretionary behavior, and are important in hotel operations. The purpose of this study is to examine the influence of centralization on organizational citizenship behaviors (OCB) and deviant workplace behaviors (DWB). Survey data from 318 employees in Taiwan's hotel industry indicate that centralization is positively related to OCB, and negatively related to DWB. Moreover, procedural justice partially mediated the relationship between centralization and OCB/DWB. These results have importance for management and the paper concludes by discussing the implications of the results.

► We examine the influence of centralization on organizational citizenship behaviors (OCB) and deviant workplace behaviors (DWB).
► Centralization is positively related to OCB, and negatively related to DWB.
► Procedural justice partially mediates the relationship between centralization and OCB/DWB.