Migrant workers: Challenges and opportunities in addressing tourism labour shortages

The International Labour Organization (ILO) estimates the number of migrant workers at 105 million worldwide, and their share within the tourism industry, particularly the hotel and restaurant (HoReCa) sector, is growing rapidly. The focus of this paper is migration in OECD member countries, specifically on official government positions with respect to the integration of migrant workers into the host society. Most countries recognise that the structural challenges and seasonal fluctuations in tourism will continue to encourage operators to resort to cheaper migrant workers, particularly for entry level positions, both legally and illegally. Until now, most OECD member countries have largely ignored the challenges and (ab)use within the industry concerning migrant workers, but will not be able to continue to do so for much longer. It is urgent that countries improve their ability to measure migration patterns by country of origin to determine training needs and other assistance required and engage employers appropriately.

► Migrants represent cheaper option to deal with impending labour/skills shortages.
► EU countries do not have a good grasp of how many migrants work in HoReCa sector.
► Few countries have developed measures to assist migrants with integration.
► Countries are aware where migrant workers are concentrated geographically.
► Targeted assistance/programs to help with integration into host society are needed.