کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
1012665 939151 2011 8 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Personality, basic emotions, and satisfaction: Primary emotions in the mountaineering experience
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری استراتژی و مدیریت استراتژیک
پیش نمایش صفحه اول مقاله
Personality, basic emotions, and satisfaction: Primary emotions in the mountaineering experience
چکیده انگلیسی

Consumption-related emotions – usually operationalized as broad, summary dimensions such as positive and negative emotions or, alternatively, pleasure and arousal – have been shown to be influenced by enduring personality traits and, in turn, to influence customer satisfaction. Experiential tourism activities such as mountaineering evoke powerful emotions that strongly influence tourist satisfaction. Although Zajonc (1980) proposed and more recent neurophysiological evidence confirms that emotions, especially fear, can be primary (can precede cognitions), consumption-related emotions have heretofore been modeled as occurring concurrently with or consequent to cognitive appraisals. Our results show that two basic consumption-related emotions, fear and joy, are influenced by neuroticism and extraversion, respectively, and in turn and in conjunction with cognitive appraisals influence tourist satisfaction. Joy has direct effects on satisfaction that are not mediated by cognitions; fear’s inverse effects on satisfaction are fully mediated by cognitions. These findings extend understandings of trait/basic-emotion relationships and of basic emotions’ roles in satisfaction formation and also, importantly, demonstrate an instance of primary consumer emotions.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Tourism Management - Volume 32, Issue 6, December 2011, Pages 1423–1430
نویسندگان
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