An empirical examination of the acceptance behaviour of hotel front office systems: An extended technology acceptance model

Information technology (IT) is an important strategic asset for hospitality organisations to improve organisational performance and strategic competitiveness. This paper makes an attempt to investigate the relationship between antecedents including information system quality, perceived value, and users’ acceptance of hotel front office systems (HFOSs) by adopting an extended technology acceptance model (TAM). Perceived ease of use, perceived usefulness, attitude towards use, and actual use were investigated including information system quality and perceived value. Empirical findings indicate that the significance of all but two new variables. As a result, the study is able to find the acceptance of HFOSs from the perspective of hotel frontline employees through the external variables of information system quality and perceived value in order to enhance the model. Additionally, the paper presents a progressive theory and a practical contribution to increase the acceptance in order to provide useful suggestions for hotel managers and hotel information system (HIS) practitioners.