کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
1013248 939176 2006 11 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Identifying value conflicts between stakeholders in corporate travel management by applying the soft value management model: A survey in South Africa
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری استراتژی و مدیریت استراتژیک
پیش نمایش صفحه اول مقاله
Identifying value conflicts between stakeholders in corporate travel management by applying the soft value management model: A survey in South Africa
چکیده انگلیسی

Four stakeholders are involved in corporate travel: management, travellers, travel suppliers and travel management companies. A successful corporate travel management process is dependent on cohesion of values between these stakeholders and pursuit of common goals. Value conflicts can influence the effective management of the process. The purpose of the study was to propose a model which recognises value conflicts, the interdependence of stakeholders and incorporates common goals. The so-called ‘Soft Value Management Model’ was selected and conceptualised in the context of corporate travel management. This study defined and surveyed each stakeholder group in terms of their values and objectives on travel management information; travel policy and compliance; travel management company partnerships; and travel expenditure processing. Quantitative and qualitative techniques were used. The results show that value conflicts exist between stakeholders. The model provides a theoretical foundation against which an effective travel management process can potentially be measured.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Tourism Management - Volume 27, Issue 6, December 2006, Pages 1130–1140
نویسندگان
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