Assessing university students' satisfaction with on-campus cafeteria services

• Student satisfaction with different service attributes was analyzed.
• Satisfaction was below average.
• University management has to raise level of services provided.

In this study, perceptions of different service attributes that have an impact on university students' overall satisfaction were examined. Students using different university cafeterias were selected through convenience samples of different college students at the university. A total number of 543 valid questionnaires were used for statistical analysis. Results indicated that student satisfaction with different service attributes was below average. Moreover, all service attributes were found to have a significant and positive impact on the overall student satisfaction. Based on the results of the current study, several recommendations were derived for university management to increase student satisfaction with food and beverage services provided at different university cafeterias.