Membership satisfaction and segmentation: The case of IPSERA

This contribution aims at analysing IPSERA, an active international network of academics, consultants and practitioners in the area of purchasing and supply management. The association shows to be a community of people who like to work together. The long-term view and strategy, the decision process and the degree of innovativeness are viewed by its members as positive, albeit seemingly unfamiliar. With respect to a general factor reflecting ‘general satisfaction’, no bias in the replies could be found, caused by differences in background. With respect to some more detailed aspects of the organisation, professional background and national cultural background caused some bias in the replies.