A framework for developing a domain specific business intelligence maturity model: Application to healthcare

• A framework was developed for creating a domain specific BI maturity model.
• A case study of the framework was instantiated within a healthcare organization.
• The framework confirmed the need for a healthcare specific BI maturity model.
• The framework can be replicated for BI maturity models for any complex domain.

The implementation of electronic health records has resulted in a rapid accumulation of data. Healthcare organizations can use business intelligence (BI) technologies to leverage the data and improve operational and clinical efficiency. Approaches to understanding BI readiness are needed for organizations to develop an overall BI strategy. While there are a number of BI maturity models, they are often generic and do not meet the industry specific requirements. This research proposes a framework for developing a domain specific BI maturity model. The research further demonstrates the efficacy of the framework by applying it to the development of a BI maturity model in healthcare. The results indicate that the framework is able to address the needs of a domain specific BI maturity model, and guide the development of such model that proved acceptable to expert practitioners in the field.