Exploring and modelling elements of information management that contribute towards making positive impacts: An outcome based approach for senior managers in a local government setting

This paper reports on the first stage of an investigation into monitoring and evaluating the impact of information management (IM) within a local government context. The overall study will utilise a combination of principles from various results-based, outcomes-based and social change approaches (Logical Framework Analysis, Most Significant Change, and Outcomes Mapping) in an attempt to move Leicestershire County Council away from a culture focused on traditional performance measurement, i.e. percentage change in use of services provided to the public, to something of real value. Interviews with 20 senior managers highlighted the important IM issues for Leicestershire County Council as a local government. These initial findings showed that maintaining high quality, trusted, and governed information and knowledge resources were of great value to the organisation. Analysis showed that 85% of senior managers interviewed considered IM to be “critical” in the achievement of organisational outcomes. Further analysis enabled the development of an initial framework indicating key areas where IM can have impact. These key areas will become the focus of further research, where applying a combination of approaches aforementioned will define the boundary partners, their specific outcomes and progress markers with possible impacts proposed. This detail will help to develop a framework for measuring the impact of IM.

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