Assessing the impact of e-procurement on the structure of the buying centre

The purpose of this research is to analyse empirically how the use of Internet at the various stages of e-procurement impacts the organisational structure of the buying centre in terms of size and composition for a capital good. In this high-risk situation organisational buyers typically undertake extensive, deliberate choice processes involving numerous sequential phases. Interdepartmental coordination is required to specify, amongst others, the most suitable type of equipment in terms of capability, maintainability or costs. Information and communication technologies have changed the way we interact and communicate at different levels, amongst individuals within a single organisation as well as amongst different organisations (for example, with suppliers). A survey was performed using a questionnaire sent to a sample of industrial firms from different sectors. Results show that the size and composition of the buying centre varies at the different stages of the e-procurement process and that the use of Internet leads to an increase in the number of functional areas that intervene in the buying centre. The aims and implications for managers and researchers are discussed.