Don’t Be Addicted: The Oft-Overlooked Dangers of Simplification

• Our present cult of “more simplification is better” hides the dangers of simplicity.
• More simplification only works up to a point and then becomes problematic.
• The key is striking the right balance and being appropriate to situation and goal.
• Only true models allow for interventions and change.
• Provides pragmatic heuristics for finding appropriate narrative and balance.

We are seldom taught that simplification has a high risk of failure. In truth, it only works up to a point, after which all that lies ahead is failure. To examine the limits of simplicity is to look at what happens when our efforts to make things fit into a sound bite, label, or keyword go awry. When simplification works, it can indeed be very effective. But simplification does not always work—so more is not necessarily better. And when simplification fails, it fails miserably. This article exposes the limitations of simplification as a design choice, explores the cognitive origins of why we often get led astray in making such a design choice, and explores how we might develop a set of practical heuristics to counter the seductiveness of simplicity itself. The goal is appropriateness and balance—what cybernetics calls requisite variety, and what many design practitioners call placing context in context. The article concludes with a heuristic to guide the practitioner on what to do when their efforts at simplification are failing.