The establishment of industrial branding through dyadic logistics partnership success (LPS): The case of the Malaysian automotive and logistics industry

• Strong association between logistics service performance (LSP) provided by Third Party Logistics Provider (TPLP) and a support of a mutual brand image for both the TPLP and the car manufacturer.
• CM’s image (brand) can be enhanced by good performance on the part of the TPLP since delivery deadlines being met with overall good service enhances the CM’s reputation and prestige.
• B2B service providers should first pay attention to developing and differentiated value proposition that focuses on customer’s experiences. They should ensure favourable customer experiences with the company brand with the goal of enhancing the brand meaning with customer through differentiate themselves from other provider through excellent LSP.

Logistics partnerships across dyadic and triadic relationship networks have been the basis of extensive research in the extant literature. It is well understood that competitive advantage within logistics and distribution and within supply chains are driven by value-adding aspects of not only the core competencies of each tier in the network, but also via tangential supporting factors. It is also well understood that there is a strong relationship between logistics and distribution and marketing functions, particularly in product-based organisations. In addition to deepening our understanding of how successful partnerships throughout the source–make–deliver continuum can be optimised, this research also seeks to identify how a supporting element in terms of industrial branding and marketing can lead to relational sustainability. Hence, this paper outlines the relationship between logistics partnership success (LPS) factors and the inherent link to industrial branding establishment and business sustainability within the Malaysian automotive industry (specifically, car manufacturers). Adopting a multiple case study approach, findings suggest that there is a strong association between logistics service performance (LSP) provided by the third party logistics provider (TPLP) and the development and support of a mutual brand image for both the TPLP and the car manufacturer. We contribute to the extant literature on logistics partnership and industrial branding through linking LSP with the creation and maintenance of an industrial branding strategy for both parties in the context of the Malaysian automotive industry.